FAQs
Frequently Asked Questions
Simply visit the Get a Quote page and provide information about your house. We will call you right away to give you an accurate quote. Or feel free to call us (435) 612-2672
No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
Our quotes are based on the size, condition, and cleaning needs of your home-not the amount of time spent cleaning. Because every home is different, your quote is an estimated price based on the information provided when booking.
If the condition of the home or the scope of work is significantly different than expected, we'll discuss any necessary price adjustment with you before proceeding.
No. We don't offer in-home estimates. Simply submit your home's details through our online quote request, and we'll provide an estimate based on the information you provide.
We provide everything needed to professionally clean your home-including all cleaning products, vacuums, mops, and equipment-at no additional charge.
Our cleaners are professionally trained to use our products and equipment, allowing us to deliver consistent, high-quality results every visit. Because we know exactly how our products perform, we can safely choose the right solution and concentration for each surface and cleaning task.
There's nothing you need to purchase or have on hand before your appointment. Simply leave the cleaning to us!
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Morning appointments begin at 9:00 a.m. Afternoon appointments are scheduled with a flexible arrival window between 12:00 p.m. and 2:00 p.m. because the exact start time depends on the completion of the morning appointment.
As a courtesy, we'll send you a text when your cleaner is on the way with their estimated arrival time.
Payment is processed after your cleaning has been completed. You'll only be charged after the service is finished and any agreed-upon adjustments have been made, if applicable.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.
Cleaning Questions
Our standard cleaning includes all of the routine tasks needed to keep your home clean and refreshed. Our Checklist page has more details.
We provide everything needed to professionally clean your home-including all cleaning products, vacuums, mops, and equipment-at no additional charge.
Our cleaners are professionally trained to use our products and equipment, allowing us to deliver consistent, high-quality results every visit. Because we know exactly how our products perform, we can safely choose the right solution and concentration for each surface and cleaning task.
There's nothing you need to purchase or have on hand before your appointment. Simply leave the cleaning to us!
We offer recurring cleaning services on a weekly, biweekly, and four-week schedule, as well as one-time cleanings, deep cleanings, move-in and move-out cleanings, and vacation rental cleaning. Visit our Services page to learn more about each option and find the service that's right for your home.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us.
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