FAQ’s: Frequently Asked Questions

How long have you been in business?

Over 7 years! We started our woman-owned local cleaning business in 2017.

Do I need to be home for my cleaning service? 

We recommend being home for the first cleaning so you can get to know your cleaner and communicate any special instructions. Ultimately, it’s up to you if you would like to be home or away during cleanings. If you’re not going to be home, make sure you let us know how to access your house.

What should I set the thermostat to?

When there is extreme cold or heat, pay attention to what temperature you set the thermostat too. During summer months, set the thermostat between 75 degrees or lower so cleaners can work comfortably in your home.

How can I prepare for my scheduled cleaning? 

Before the cleaning, we recommend picking up any clutter like children’s toys, clothing, etc. Please wash or put any dishes into the dishwasher to keep the sink clear. This allows the cleaner to focus less on picking up and more on cleaning.

What if I’m not happy with my cleaning?

Please reach out to us right away and we will make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Are cleaning technicians screened before hiring?

Absolutely. Our cleaning technicians go through a screening process that includes a background check, reference checks, and in-person interviews.

Do you have insurance?

Yes, we are bonded and insured to protect you and our employees.

How do you determine your rates?

Rates are determined using a flat rate based on square footage. For a more personalized quote, we will inquire about how many people live in the home, family pets, and how frequently we will be cleaning your home. 

We hope these frequently asked questions resolved any concerns, if you have any questions not on the list please give us a call!