FAQ’s: Frequently Asked Questions

How long have you been in business?

We’ve been proudly serving the St. George, Utah community for over 7 years. Better Home Cleaning began as a woman-owned local business in 2017 and has grown through word-of-mouth and loyal clients who value reliable, professional cleaning. With years of experience helping families and busy homeowners maintain tidy, healthy homes, we’ve built a reputation for trust, quality, and consistent results throughout St. George and Washington County.

Do I need to be home for my cleaning service? 

We recommend being home for the first cleaning so you can get to know your cleaner and communicate any special instructions. Ultimately, it’s up to you if you would like to be home or away during cleanings. If you’re not going to be home, make sure you let us know how to access your house.

Are your cleaning products eco-friendly?

We proudly use eco-friendly, multipurpose cleaners that are tough on dirt but gentle on your home, your family, and the environment making them pet-safe and kid friendly. Every product we use is 100% fragrance-free, making our services a safe and allergy-friendly choice for even the most sensitive households.

What should I set the thermostat to?

To ensure the best cleaning experience, we kindly ask that your thermostat is set to a comfortable temperature while our team is working in your home. During the hot St. George summers, keeping your home at 75°F or cooler helps our cleaners work efficiently and safely. The same applies during colder months—please maintain a warm, comfortable temperature indoors. A pleasant environment allows our team to focus on delivering the highest-quality clean for you.

How can I prepare for my scheduled cleaning? 

To help our cleaning team give you the best results, we recommend a few quick steps before your scheduled visit. Please tidy away everyday clutter such as children’s toys, clothing, and personal items. If possible, load or wash any dishes so the sink and counters are clear. These small preparations allow our cleaners to spend more time focusing on detailed cleaning rather than picking up—so you get the most value out of every appointment.

What if I’m not happy with my cleaning?

Your satisfaction is our top priority. If you’re ever unhappy with any part of your cleaning, please reach out to us right away. We stand by our 100% satisfaction guarantee and will make prompt arrangements to address and correct the issue. Whether it’s a touch-up or a follow-up cleaning, our goal is to ensure your St. George home feels fresh, comfortable, and cared for every time we visit.

Are cleaning technicians screened before hiring?

Yes. At Better Home Cleaning, every cleaning technician goes through a thorough screening and hiring process to ensure safety and reliability. This includes background checks, reference checks, and in-person interviews. We only hire team members who meet our high standards of professionalism and trustworthiness, so you can feel confident welcoming our cleaners into your St. George, Utah home.

Do you have insurance?

Yes, Better Home Cleaning is fully bonded and insured to give you complete peace of mind. This means both your home and our cleaning technicians are protected every time we provide service. In the rare event of an accident, you won’t have to worry about unexpected costs—our coverage is designed to safeguard you, your belongings, and our employees.

We believe trust and transparency are essential, especially when inviting a cleaning company into your St. George or Washington, Utah home. That’s why we maintain up-to-date insurance and bonding at all times. Choosing an insured cleaning service not only protects your property but also shows our commitment to professionalism and accountability.

How do you determine your rates?

Our rates are based on a flat-rate system that takes into account your home’s square footage. To provide the most accurate and personalized quote, we also consider factors such as the number of people living in the home, whether you have pets, and how often you’d like us to clean. This ensures you receive a fair price tailored to your home’s unique needs and cleaning schedule.

Choosing House Cleaning Services in St. George

Choosing the right house cleaning service in St. George doesn’t have to be overwhelming. By asking the right questions and understanding how maid services work, you can feel confident about keeping your home fresh, healthy, and welcoming. Whether you’re curious about pricing, scheduling, deep cleaning options, or the use of eco-friendly products, Better Home Cleaning is here to provide clear answers and reliable service.

Our team proudly provides house cleaning services for families and homeowners throughout St. George, Washington, and surrounding Southern Utah communities. From one-time deep cleans to ongoing weekly or bi-weekly cleaning plans, we customize our services to fit your lifestyle. If you’ve been searching for a trusted, professional maid service near you, look no further—our goal is to make your home shine so you can spend more time enjoying life in beautiful Southern Utah.

📞 Call Better Home Cleaning today for a free quote and discover why we’re a top-rated house cleaning service in St. George!